Returns & Exchanges

Q: What is your return policy?

A: At this time, we do not accept returns. If you receive a damaged or defective product, please email us at customercare@tenfourjewelry.com with your order number and photos of the item, and we will do our best to replace it or find a suitable solution.

Q: Can I exchange an item?

A: We do not accept exchanges. If your item arrives damaged, please contact us and we will assist you with a replacement. See our return policy for more details.

Q: Can I cancel or change my order after it has been placed?

A: Once an order is placed, we are typically unable to make changes, including modifications to the delivery address or cancellations. However, if you notice a mistake, please contact us at customercare@tenfourjewelry.com as soon as possible, and we will do our best to assist you. While we cannot guarantee changes, we will make every effort to accommodate your request if your order has not yet been processed.